FAQs

We accept return requests within 30 days from the date the package is received. Items must be returned in original, unused condition with all tags attached.

1.Once we receive your email, our customer service will respond to you within 24 hours (except weekends and public holidays in China). If you have not received a response, please check if the email is in spam or trash. 2.Please do not return items to the sender address listed on the package you received. Returns will not be accepted without prior submission of a request. Please contact customer service for the return address.

1.Currently we do not offer exchange service. If you wish to replace a product, please return the original item and then place a new order to purchase the desired product. 2.In case of quality problems, wrong shipments or missed shipments of goods, we provide return service and bear the shipping costs.

1.Total goods receipt time = order processing time + logistics transportation time 2.Once your order is paid, it takes 2-5 business days (excluding weekends and holidays) for the warehouse to process your order. You will receive an email notification once your order has been shipped. 3.Once your order is shipped, delivery takes approximately 8-10 business days (excluding weekends and holidays) to your final destination.

You can contact our customer service by email: info@woochic.com and we will respond to your needs within 1 business day.

Failure to receive the order confirmation email may be because the email address entered is not correct, the order was not submitted successfully, or the Email has been classified as spam. Please check if the email address is correct, confirm the order status, and check the spam folder. If the problem persists, please contact customer service: info@woochic.com.

If you notice any quality issues with your order, please contact us immediately upon receipt at: info@woochic.com. It is important to notify us quickly so that we can resolve the problem and provide you with the best possible solution.

If your order has not been delivered within the estimated time, please first check the delivery status using the tracking number provided in the confirmation email. If tracking indicates a problem or delay, please contact us immediately at info@woochic.com so we can resolve the situation and provide you with appropriate assistance.

Return costs are the responsibility of the buyer. WOOCHIC will be responsible for return shipping costs only in case of quality problems, wrong shipments or missed shipments of the goods.

Once we receive your returned item, we will check it within 2 business days of receipt to make sure it meets our returns policy. If the item meets our return policy, we will process the refund within 3 business days (processing time depends on your payment method and bank). Refunds will be made to the payment account used when ordering.

If the package tracking shows it was delivered but you have not received it, please first check to see if someone else, such as a family member or neighbor, may have it. be received. If it is confirmed that others have not received express delivery, please contact the express company immediately and provide relevant order and receipt information. If the courier company cannot resolve the issue, please contact us and we will help you resolve the issue.

If your package has been damaged in transit or returned, please contact us immediately providing relevant photos and order information. We will handle your situation as quickly as possible and offer a refund or reshipment solution depending on the specific circumstances.

If you want to change the logistics information of your order, please contact us as soon as possible. Before the package is shipped, we will do our best to accommodate your change request. However, once the package has been shipped, the logistics information cannot be modified.

You can track your order using the following link: https://woochic.com/apps/parcelpanel

Depending on the value of your order, customs duties or import taxes may be required to receive your package. If you receive relevant notifications by email or telephone, you are responsible for paying the applicable fees. As these fees vary by region, we are unable to determine the exact amount in advance. To avoid any inconvenience, please contact your regional customs department for further details."