Welcome to the WOOCHIC shopping site. Before exploring our Services, please carefully read and understand these Terms. By accessing or using the WOOCHIC site, you agree to comply with the following rules and conditions. If these terms are not acceptable to you, please discontinue use of this site.

WOOCHIC is committed to providing you with quality women's ready-to-wear products, as well as an exceptional shopping experience. To ensure that you can take full advantage of our services, please read and understand the following terms, which govern your visit to our site, purchase of products and use of our services.

The general conditions of this site may be subject to periodic updates and modifications. We encourage you to consult them regularly to stay informed. Your continued use of this site will be deemed your tacit agreement to such changes. We reserve the right to modify or update the terms and conditions of this site at any time, without notice.

Before using the WOOCHIC website, please accept our privacy policy. We value the privacy of our users and take steps to ensure the security of your personal information. Please review our Privacy Policy to understand how we collect, use and process your personal information.

If you have any questions, concerns or need additional assistance, please do not hesitate to contact our customer service. Thank you for choosing WOOCHIC, we look forward to providing you with a great shopping experience.

1.Use of our services

1.1.Acceptance of the conditions ：By exploring or using this website, you declare that you have read, understood and agreed to respect these conditions as well as our confidentiality policy. If these terms are not acceptable to you, please refrain from using this website.

1.2.Age Restriction ：This website is intended exclusively for users who have reached the required legal age. You must meet the legal age defined by your country or region to access this website. If you are under the legal age, you must use the services of this website under the supervision of your parent or guardian.

1.3.User Account ：To access certain features or services of this website, you must register and create a user account. Please ensure that the personal information you provide is accurate, complete and true, and update it whenever it changes. You are responsible for the security of your account information and password, and you accept responsibility for all activities related to your account.

1.4.Restrictions on Use ：You agree to use this website exclusively for personal purposes and you agree not to use it for any illegal purposes or for activities in violation of these terms. You must not infringe the rights of others or use this website for any illegal, fraudulent or unethical purpose.

2.Registration and user account

2.1.Account Registration ：Before accessing the specific features or services offered by this site, you must register and create a personal account. When registering, please provide true, accurate, current and complete personal information. Responsibility for the confidentiality of your account information rests solely with you, and you agree not to disclose such information to any third party.

2.2.Account Security ：It is your responsibility to ensure the security of your account and password, and not to allow their use by third parties. In the event of any unauthorized use or any security incident, you must notify us immediately. We will not be liable for any losses resulting from your negligence in protecting your account.

2.3.Updating Account Information ：Ensure that you maintain the accuracy, currency, and completeness of your account information. If your personal information changes, please promptly update your account. We will not be held responsible for any problems resulting from your failure to update your personal information in a timely manner.

2.4.Prohibition of account transfer ：Your account is personal and cannot under any circumstances be transferred, sold or authorized for use by another person.

2.5.Account Closure ：You have the right to request the closure of your account at any time. However, account closure will not affect transactions made prior to closure or lawful use of this website.

2.6.Inappropriate use of account ：You agree not to use your account in any inappropriate, illegal or unauthorized manner. Any violation of the Terms will immediately result in termination of your rights to use the Account.

3.Orders and payments

3.1.Order Process ：After selecting items on this site, please follow the instructions on the site to complete your order. It is necessary to provide an accurate delivery address, contact details and exact payment information. Once the order is submitted, a confirmation will be sent to the email address you specified.

3.2.Order Confirmation ：Order confirmation does not constitute acceptance, but confirms receipt of your request. We reserve the right to decide whether to accept the order based on inventory, product availability or other restrictive conditions. If there is a problem, we will contact you as soon as possible.

3.3.Price and payment ：The cost of the order will be calculated based on the items selected and the delivery costs. Payment can be made via the payment methods supported by this site.

3.4.Payment Security ：Adequate security measures are in place to protect your payment information. This information will be encrypted during transmission and used only to complete the order transaction.

3.5.Payment Failure ：In the event of payment failure or refusal, we will notify you and provide all necessary assistance. You will then have the opportunity to choose another payment method or to verify the accuracy of the information provided.

3.6.Order Status and Tracking ：To track the logistics status of your order, please visit our order tracking page at https://woochic.com/apps/parcelpanel . Enter your order or tracking number on this page to get information on delivery progress and current order status.

4.Product Information and Pricing

4.1.Accuracy of Product Information ：Our commitment is to provide the most accurate and understandable product information possible, including product descriptions, specifications, colors and images. However, this information may be subject to changes by suppliers, errors or technical problems. Therefore, although we aim for maximum accuracy, we cannot guarantee the absolute accuracy of all product information. Before making a purchase, please check the product details carefully and understand them clearly.

4.2.Product Pricing ：Product prices may be adjusted due to market fluctuations, promotions or other factors. We strive to maintain product pricing accuracy, but in the event of a pricing error, we reserve the right to cancel the order or adjust the order price.

4.3.Promotions and discounts ：We regularly offer promotions and discounts. However, these offers are subject to specific conditions and may be modified or canceled at any time. We reserve the right to modify the conditions of promotions and discounts without notice.

4.4.Product stock ：Product availability may be limited, so when ordering, confirmation of product availability will depend on current stock. If a product is out of stock, we will notify you promptly and offer you alternatives or a refund.

5.Privacy and cookies policy

5.1.Privacy Protection ：Our commitment is to protect users' private information. To understand how we collect, use and secure your personal information, please take the time to carefully read our Privacy Policy and COOKIE policies before using our services.

5.2.Collection of personal information ：In order to provide you with services and support, we may collect personal information such as your name, address, email address and contact details. We are committed to rigorously protecting your personal information and using it only when necessary.

5.3.COOKIE Technology ：COOKIES are small text files stored on your device via your browser to collect information and provide personalized services. We use COOKIES to improve user experience, analyze site traffic and personalize advertising content. You have the option to accept or refuse COOKIES according to your preferences.

5.4.Information Sharing and Disclosure ：We do not sell, trade or rent your personal information to third parties. However, as required by law and to protect our rights, financial security, or enforce our policies, we may share necessary information with our partners.

5.5.Privacy Rights ：You have control over your personal information. At any time you can access, correct, update or delete your personal information. For any privacy-related questions or requests, please contact our customer service team.

5.6.COOKIE CONTROL ：COOKIES management can be done via your browser settings, allowing you to accept, refuse or delete them. Please note that refusing COOKIES may affect certain features and your experience on the Website.

6.Return policy

6.1.Return policy：

• No-reason return requests are accepted within 30 calendar days of receipt of the package. Items must be returned in original, unused condition, with all tags attached.
• Do not send items to the sender's address listed on the package received. Returns will only be accepted after prior submission of a request .

6.2.Return instructions：

• Return costs are the responsibility of the buyer. WOOCHIC will bear the return costs in case of quality problems, incorrect shipments or missing goods .
• Refunds do not include initial shipping costs.
• Return requests must be submitted within 30 calendar days of receiving the package.
• Returned items must be unused, unwashed, unaltered, and retain their original labels and packaging.
• Use the post office for return. In the event of non-receipt of the returned package by the carrier, responsibility falls on the buyer.

6.3.Return process：

• Submit a return request : Contact us by email at info@woochic.com including your order number and reason for return.
• Awaiting confirmation from customer service : Customer service will confirm whether the return is accepted by email within one business day.
• Returning Items : Use the post office to return items to our warehouse. Record the weight of your package and get a tracking number after it's shipped.
• Return Address : Zhongguancun Collaborative Development Center, 8th Floor, Yiwu, Zhejiang Province, China, 322000（Returns without customer service confirmation will not be accepted.） .
• Provide package information : Email package weight and tracking number to info@woochic.com for return tracking .
• Item Inspection : We will inspect the item within 2 business days of receipt to confirm that it meets the return requirements .
• Refund Processing : If the item meets our return policy, the refund will be processed within 3 business days. Refunds will be made to the payment account used when ordering .

6.4.Other notes：

• Due to lighting conditions during shooting and display settings, the actual color may vary slightly from the color shown on the website.
• Dissatisfaction related to changes in style, color or personal preference are not considered quality issues.
• Damage resulting from improper use, improper washing, neglected maintenance, improper care, self-repair, modification or other deliberate factors are not classified as quality problems .
• We suggest you review our size guide before making your purchasing decision. Returns due to size issues will not be considered product quality issues.
• Even though items are the same size, minor differences may occur due to variations in design and style. For accuracy, please rely on actual measurements.

6.5.Replacement policy：

• We currently do not offer an exchange service. If you wish to replace a product, please return the original item and then place a new order to purchase the desired product.
• In case of quality problems, wrong shipments or missed shipments of goods, we provide return service and bear the shipping costs.

6.6.Order Cancellation Policy：

• If payment for your order has not been made, you can cancel the order at any time.
• You will receive an order dispatch email when the order is shipped. Before receiving the order shipping email, you can contact our customer service to cancel the order.
• Once an order has been shipped, unfortunately it cannot be canceled but you can initiate the returns process.

6.7.Restocking Fee：

• We do not charge re-shelf fees for returns.

7.Intellectual property

7.1.Website Content ：All content on the WOOCHIC website, including text, images, logos, icons, photos, videos, sounds, layout, design and software , are protected by intellectual property laws. These contents are subject to trademark, copyright and other laws, and remain the property of WOOCHIC.

7.2.Trademarks ：The brands and logos associated with WOOCHIC are trademarks of WOOCHIC, protected by trademark law. No person is authorized to use, copy or distribute in any manner the WOOCHIC trademarks without prior written permission from us or the relevant rights holders.

7.3.User License ：Users are permitted to access and use the WOOCHIC website, but are not permitted to copy, modify, distribute, publicly display or commercially exploit in any way the content of the website without prior written permission from WOOCHIC or the relevant rights holders.

7.4.Infringement Complaints ：If you believe that any content on the WOOCHIC website violates your intellectual property rights, please send an email to our support team ( info@woochic.com ). We will process your complaint as soon as possible.

8.Links to third parties

8.1.Links to third party sites ：The WOOCHIC website may contain links to third party websites or services. These links are provided solely as a convenience to users and do not constitute an endorsement or warranty by us of the content or services of such third-party websites. We are not responsible for the privacy policies of these third-party websites or for the accuracy or reliability of their content.

8.2.Use of third party links ：The decision to access third party websites is your responsibility. The decision to access third party websites is your responsibility. We recommend that you carefully read the terms and conditions, as well as the privacy policy of third party websites before leaving the WOOCHIC site and visiting such third party sites.

8.3.Disclaimer for External Links ：Disclaimer for External Links: We assume no liability for any loss or damage arising from use of or reliance on the links to third parties. If you choose to access these third party links, you do so at your own risk and must comply with the terms and conditions of such third party websites.

9.The content you submitted

9.1.Customer Reviews： The WOOCHIC website encourages users to share their comments and feedback. These reviews may include ratings, suggestions or views on products, services or the shopping experience.

9.2.Accuracy of Content： Content submitted by users must be truthful, accurate and based on their own opinions and personal experiences. WOOCHIC is not responsible for the accuracy of the content of reviews.

9.3.Inappropriate content： WOOCHIC reserves the right to refuse or remove reviews containing illegal, pornographic, offensive, defamatory, spam or other inappropriate content. Any opinion infringing the rights of others, in violation of laws and regulations, or contrary to public ethics will be considered inappropriate.

9.4. Responsibility for comments： The user is entirely responsible for the content he publishes on the WOOCHIC website. Reviews do not necessarily represent the opinion or position of WOOCHIC.

9.5.Public display： Submitted reviews will be publicly displayed on the WOOCHIC website. WOOCHIC reserves the right to post, edit or delete reviews on the website.

10.Disclaimer

10.1.Accuracy of Website Content ：WOOCHIC is committed to providing accurate and timely information, but does not guarantee the absolute accuracy, completeness or timeliness of the content of the Website. We reserve the right to modify the content of the site at any time without notice.

10.2.Interruption of service ：As far as reasonable, we endeavor to keep the website functioning properly. However, we are not responsible for any loss or inconvenience resulting from temporary site interruptions, outages or other technical problems.

10.3.Third Party Content ：WOOCHIC may contain content, links or advertisements provided by third parties. This content is beyond our control, and we assume no responsibility for the accuracy, legality, or reliability of third-party content.

10.4.Intellectual property ：The intellectual property rights present on the WOOCHIC website belong to WOOCHIC or the relevant rights holders. No reproduction, modification or distribution of the content of the site is authorized without permission.

10.5.Applicable law ：WOOCHIC's terms of use are governed by local law. Any dispute arising from the use of this website will be governed by local law.

11.Prohibited behavior

11.1. Violation of intellectual property rights ：Any activity infringing the intellectual property rights of others is strictly prohibited on the WOOCHIC website, including counterfeiting, copying, dissemination of unauthorized content or any violation of registered trademarks, rights of authorship, and other similar rights.

11.2. Illegal Activities ：Any activity that is illegal or in violation of applicable laws and regulations is prohibited on the WOOCHIC website, including, but not limited to, the dissemination of content that is obscene, defamatory, threatening, inciting violence, etc.

11.3. Malicious behavior ：Any malicious behavior that may disrupt, interrupt or impair the proper functioning of the website is prohibited on WOOCHIC, including, but not limited to, viruses, malware, unauthorized access attempts, etc. .

11.4. Misleading Information ：Providing false, misleading or fraudulent information is prohibited on WOOCHIC, including, but not limited to, falsified account information, abusive advertising or posting false reviews.

11.5. Violation of Privacy ：Any violation of another's privacy or data protection laws is prohibited, including, but not limited to, unauthorized access, collection or dissemination of information personal of others.

11.6. Inappropriate content ：The publication of any inappropriate content such as pornographic, discriminatory, offensive, defamatory, abusive or any other content contrary to public ethics is prohibited.

11.7. Violation of Terms ：Any violation of the terms and conditions of the WOOCHIC website, including but not limited to restrictions on use, inappropriate behavior or other provisions, is prohibited.

11.8. Other illegal activities ：In addition to the behaviors listed above, any other activities that are illegal, harmful to the interests of others or in violation of public order are prohibited.

12.Notification and changes

12.1.Notification modes：
We will communicate with users by the following means:

• Email: We will use the email address you provide during registration to send important notifications and updates.
• Website Announcements: If necessary, we will post announcements or notifications on the WOOCHIC website.

12.2.Notification of Changes ：We reserve the right to change the terms and conditions of the Service without prior notice to Users. By continuing to use WOOCHIC services, you agree to the new terms and conditions.

12.3.User Responsibility ：It is the User's responsibility to regularly review changes to the terms and conditions of the Service. Continued use of the WOOCHIC services will be considered acceptance of the changes.

12.4.Notification of Material Changes ：For material changes to the terms and conditions, we will send a notification to users via email. It is the user's responsibility to ensure the accuracy and availability of the registered email address.

12.5.Effectiveness of Changes ：Upon posting of the updated terms and conditions on the Website, they will come into force immediately. Users are responsible for reviewing and complying with the most current terms and conditions.

13.Other terms and conditions

13.1.Account security：

• It is the user's responsibility to protect the security and confidentiality of their account information. Sharing account information or allowing others to use the account is prohibited.
• The user is fully responsible for losses resulting from failure to protect their account information.

13.2. Mandatory Arbitration： The User agrees to resolve any dispute arising from the use of WOOCHIC Services through arbitration. The arbitration will be conducted in accordance with applicable laws.

13.3.Disclaimer ：

• WOOCHIC is not responsible for any service interruptions or delays caused by force majeure events, server failures, network problems or other factors beyond its control.
• To the extent permitted by law, we are not liable for any direct, indirect or incidental losses arising from any user's use of our website.

13.4.Severability： If any part of the terms and conditions is found to be unenforceable or invalid, the remainder remains in force and will be enforced.

13.5.Entire Agreement： These terms and conditions constitute the entire agreement between the user and WOOCHIC, superseding all prior oral or written agreements.