Preamble to the privacy and cookies policy

Welcome to the WOOCHIC online shopping platform. We attach paramount importance to the preservation of your privacy and personal data. This privacy and cookies policy aims to inform you about how we collect, use, process and secure the information that you share with us when using our website.

We invite you to carefully review these guidelines in order to better understand our approaches to confidentiality. By using the WOOCHIC platform, you adhere to the conditions of collection and use of information explained in this document.

If you have any questions regarding this privacy and cookies policy, or regarding the data you have provided using our website, please do not hesitate to contact us at any time.

The following will be addressed in this policy:

• The categories of information we collect and their purposes.
• Data sharing and communication.
• The backup of your personal data and the security measures put in place.
• Use of cookies and similar technologies.
• Your privacy rights and the choices available to you.
• Age restrictions.
• Privacy Policy Updates.

We will regularly review this policy in accordance with data protection laws and regulations, to ensure adequate protection of your personal information. We recommend that you frequently consult this page to be informed of the latest versions of our policy.

We once again express our gratitude to you for choosing to use the WOOCHIC online shopping platform. For any questions or suggestions, please contact our customer service team.

1. The types of information we collect and their purposes

Personally identifiable information:

Content collected: Name, shipping address, email address, billing address, telephone number, payment information (credit/debit card information).
Uses: This data is processed for order processing, payments, product delivery, providing customer services, account management, processing refunds and complaints, market surveys and analyses, as well as for comply with legal and regulatory requirements.

Information about browsing behavior and preferences:

Content collected: Browsing history, click data, purchase history, favorites lists, shopping cart contents, preference settings, search history.
Uses: This information is used to provide personalized product and service recommendations, provide a personalized user experience, optimize website functionality and design, improve products and services, and analyze user needs and trends.

Technical informations :

Content collected: IP address, device type, operating system, browser type, cookies and similar technologies (such as pixel tags, website analytics tools).
Uses: Used to identify users, manage visits to the website, track user activity, ensure website security, identify and resolve technical problems, deliver personalized content and advertisements, and analyze website traffic and usage patterns.

Communication information:

Content collected: Communications with us, customer service records, feedback, complaints information.
Uses: Used to respond to your requests, resolve problems, provide technical support, improve the quality of customer service, optimize the user experience, and when necessary, for internal training and quality control.

We will comply with applicable privacy laws and regulations and take appropriate technical and organizational measures to protect your personal information. We will strictly control access to your information, sharing it with partners only when necessary and to the extent necessary to provide services to you. You have the right to refuse to provide certain information, but this may affect your experience and services on the website.

2. Sharing and disclosure of information

We attach great importance to preserving your privacy. Therefore, we are committed to protecting your personal information from unauthorized access or disclosure and to sharing this information only with the following parties when necessary:

Third-Party Service Providers: We may work with trusted third-party service providers to provide you with services such as order processing, payment processing, logistics services, customer support, data analytics and marketing. These partners only have access to your personal information in connection with their service responsibilities and are subject to confidentiality obligations.

Legal Requirements and Compliance: We may be required to disclose your personal information in response to applicable laws, regulations, court orders or governmental requests. This may include investigations and preventative measures against fraud, illegal activities or cybersecurity incidents.

Mergers or Corporate Reorganizations: If we are involved in a merger, acquisition, reorganization or sale of assets, your personal information may be transferred as part of the transaction. In such cases, we will ensure that your personal information is adequately protected.

Your authorized consent: In certain situations, if you consent to sharing your information, we will follow your instructions to share your information with other parties.

We will not sell, rent or trade your personal information to third parties for their marketing purposes unless we first obtain your explicit consent.

We will put in place reasonable and necessary measures to ensure the protection of your personal information against unauthorized access, disclosure or misuse. We will endeavor to preserve your privacy to the best of our ability and limit the scope of information sharing within reason.

3. Protection of your personal information and security measures

We are committed to implementing a series of reasonable technical, administrative and physical security measures to ensure the protection of your personal information against unauthorized access, disclosure, alteration or destruction.

Data Encryption: We use secure transmission protocols, such as SSL, to encrypt sensitive information collected during the transmission process. This ensures the security of your personal information while it is being transferred.

Access Control: Access to your personal information is strictly limited. Only authorized employees, partners and service providers can access it when necessary. These individuals are subject to confidentiality agreements, agreeing to only access relevant information in connection with the performance of their professional duties.

Information Security Reviews: We regularly conduct information security reviews and risk assessments. This ensures that our security measures meet the latest security standards, and we take necessary steps to prevent potential threats and risks.

Continuous monitoring and updates: We continuously monitor the security of our websites and systems. We patch potential vulnerabilities and regularly update security software and systems to protect your personal information from malicious attacks.

Staff training: Our staff are regularly trained in information security. They are educated on the correct handling and protection of user information, ensuring their understanding and compliance with our privacy policy and security standards.

4. Use of cookies and similar technologies

What are cookies: Cookies are small text files containing information stored on your computer or mobile device. When you visit a website, these files are stored on your device through your browser and sent back to the server when you return to the same site.

Types of cookies we use and their purposes:

• Necessary cookies: These cookies are essential for the proper functioning of the website, ensuring functions such as checking the security of the site, maintaining the session, etc.
• Functional cookies: These cookies allow the website to remember your preferences to offer a more personalized experience, such as choice of language, shopping cart content, etc.
• Performance and analytics cookies: These cookies allow us to collect anonymous information to analyze website traffic, understand how users explore the site, and help us improve the functionality and performance of the site.
• Advertising and targeting cookies: These cookies are used to deliver advertisements relevant to your interests and measure the effectiveness of advertising campaigns, in order to provide more precise advertising services.

Third-party cookies: Our website may use cookies from third-party services or partners, such as advertising partners or analytics service providers. These third-party cookies may collect anonymous information to provide personalized advertising and analytics services.

Management and control of cookies: You can manage cookies through your browser settings, by accepting, refusing or deleting them. Please note that refusing cookies may affect certain functionality and experiences on the website.

Your consent: In most cases, we seek your consent when you first visit the website to use cookies. You can change your cookie consent settings at any time.

Please note that our use of cookies aims to provide a quality, personalized and efficient user experience. We are committed to using cookies legally and compliantly, while respecting your privacy.

5. Your Privacy Rights and Choices

Access and rectification of your personal information: You have the right to access, rectify or update the personal information you have provided on our website. These rights can be exercised by contacting our customer service team.

Choice to receive marketing information: If you do not wish to receive our marketing information or promotional notifications, you can choose to unsubscribe or change your notification settings at any time.

Choice and management of cookies: You can manage cookies via your browser settings, by accepting, refusing or deleting them. Please note that refusing cookies may affect certain features and your experience on the website.

Revocation of consent: To the extent applicable by law, you have the right to revoke the consent you have previously given to the processing of your personal information. Please note that revoking consent may affect the specific services we provide to you.

Protection of the privacy of minors: We attach great importance to the protection of the privacy of minors. If you are a minor, please do not provide us with your personal information without the consent of your parent or guardian.

Choice of data transfer: You have the choice whether or not to provide us with your personal information. However, please note that some information may be required to complete an order or access specific features.

Right to Complain: If you believe that our processing of your personal information violates applicable privacy laws or policies, you have the right to file a complaint with the relevant regulatory authorities.

We will respect and support your exercise of these rights, and we are committed to responding to your requests and needs within a reasonable time. Our commitment is to provide you with convenient, transparent and secure ways to manage your personal information.

6. Age restrictions

Our online service is intended exclusively for users aged 13 or over. If you have not yet reached the age of 13, use of our services or provision of personal information requires the consent of your parent or legal guardian.

We do not intentionally collect or maintain personal information from users under the age of 13.

To protect the privacy of minors, we encourage parents and guardians to educate children about the importance of protecting their personal information and to supervise their online activities. If you are a parent or guardian and you become aware that a child has provided personal information without your consent, please contact us immediately so that we can take the necessary steps to delete that information.

By using our website and services, you confirm that you are of the required age or have obtained consent from your parent or legal guardian to use our services.

7. Privacy Policy Updates

We reserve the right to update our privacy policy at any time to reflect legal changes, business requirements, or improvements to our privacy practices. We encourage you to periodically review this page for updates to the Privacy Policy.

If there are any significant changes to our Privacy Policy, we will post the updated version on the Website and notify you accordingly. This may include sending you notification emails or posting important announcements on the Website to inform you about how we process your personal information and your privacy rights.

The updated version of the Privacy Policy will be effective upon posting and will supersede previous versions. By continuing to use our website and services, you accept the new privacy policy.

If you have any questions or would like additional information about the updated Privacy Policy, please contact our customer service team. We will be happy to help you and answer your questions.